Legal

Privacy Policy

Last updated: April 2026

1. Who We Are

Glow Atelier Limited ("Glow Atelier", "we", "us", "our") is a music production and recording atelier registered in England and Wales. Our website is located at glow-atelier.co.uk. You can contact us at [email protected].

2. What Data We Collect

We may collect the following personal data:

  • Contact information: name and email address when you submit our contact form.
  • Project information: the project type, timeline, and messages you submit.
  • Technical data: IP address, browser type, pages visited, and time of visit (via anonymised analytics if enabled).
  • Cookie preferences: stored locally in your browser to remember your consent choice.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and booking requests.
  • Communicate about your project and services.
  • Improve our website and understand how it is used.
  • Comply with legal obligations.

We do not use your data for automated decision-making, profiling, or marketing communications without your explicit consent.

4. Legal Basis for Processing

We process your data under the following lawful bases (UK GDPR Article 6):

  • Contract: where processing is necessary to take steps at your request before entering a contract.
  • Legitimate interests: to respond to enquiries and operate our business effectively.
  • Consent: where you have given consent (e.g. cookie acceptance).

5. How Long We Retain Data

We retain contact form submissions and correspondence for up to 3 years from the date of last contact, unless you request earlier deletion or a longer retention period is required by law.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

  • Service providers who assist us in operating this website (e.g. hosting), under appropriate data processing agreements.
  • Regulatory or law enforcement authorities where required by law.

7. Cookies

This website uses a cookie consent banner to record your preference. We use only essential cookies required for the site to function. If you accept analytics cookies, anonymised usage data may be collected. You can change your preference at any time by clearing your browser's local storage.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data.
  • Object to processing based on legitimate interests.
  • Request restriction of processing.
  • Data portability (where technically feasible).

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted with a revised "last updated" date at the top of this page. We encourage you to review this page periodically.